Return policy at Royal Gold International, Inc.
We guarantee your satisfaction and we provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at (212) 220-3688 within seven (7) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. We reserve the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We may charge a 2% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning gold related items, the customer may (at Royal Gold International, Inc. discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Royal Gold International, Inc and R G International, LLC.
Pricing or Typographical Errors - We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Royal Gold International, Inc and R G International, LLC. shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional Terms - Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the site on the pages describing the products.
How do I obtain a Return Authorization Number?
Should you elect to return an item from your order, you must do so during normal business hours of 8 a.m. to 5 p.m. (ET) Monday – Friday. All returns must be done over the telephone only, at which time you will be given a Return Authorization Number. Once your return is received, if any market loss to Royal Gold International, Inc and R G International, LLC. has occurred, it will be calculated. You will not be charged the $50.00 (USD) cancellation fee to return an item or items. However, you may (at our discretion) be required to pay for any market loss on your returns. If applicable, you may elect to pay the market loss by credit card, or we will invoice you and you will have 30 days to pay the market loss in full. No future orders may be permitted until that amount is paid in full. Any market gain on cancellations shall remain the property of Royal Gold International Inc and R G International, LLC.
Are there risks?
All investments involve risk - gold and diamonds are no exception. The value of gold or diamonds is affected by many economic factors, including the current market price of gold, the perceived scarcity of the coins and many other factors. Some of these factors include the quality, current demand and general market sentiment. Therefore, because both gold and diamonds can go down as well as up in value, investing or buying them may not be suitable for everyone. Since all investments, including gold and diamonds can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering gold, diamond or investing in them.
Is Gold or Diamond taxable?
Royal Gold International, Inc. does not collect sales tax on most Precious Metals items such as Gold. Jewelry items and non-Precious Metal products (such as coin tubes and other supplies) are taxed if shipped within Oklahoma. For Oklahoma customers, these taxable items are clearly designated at checkout with a Taxable subtotal for the customer’s reference. A Non-Taxable Subtotal is also shown for items that are not taxed.